This service provides assurance that issues that may arise between an AWS Service and Microsoft product (e.g., Windows Server, SQL Server, or Windows) will be investigated and remediated with the support of both companies. No, this expanded support offering does not replace a direct Microsoft support agreement. Microsoft products that are outside of Microsoft’s End of Support dates are excluded from this expanded support offering.ĭoes the extended support agreement between AWS and Microsoft replace my Microsoft support agreement?
#MICROSOFT OFFICE VOLUME LICENSE 2016 SOFTWARE#
For software not purchased through AWS, AWS Support may help identify and resolve issues related to AWS Services, and, with your permission, work with Microsoft as necessary to troubleshoot the problem related to AWS Services. Windows Server or SQL Server with Amazon EC2, Amazon RDS, Amazon Elastic Container Service, or Amazon Workspaces) are covered under a customer’s AWS Support agreement. Issues related to Microsoft products that are included with the purchase of an AWS Service (e.g. The customer may be asked to document their authorization and permission for jointly engaging directly with Microsoft before AWS shares any Customer information or specific details.ĭoes the expanded support agreement between AWS and Microsoft cover all support issues related to my applications running on Windows Server or Windows desktop? If the AWS Support Engineer finds that the problem is due to a Microsoft product or driver, the AWS Support Engineer can file a case with Microsoft and proceed with joint troubleshooting. How does AWS work with Microsoft to resolve customer issues?Ĭustomers who subscribe to AWS Support at the Business or Enterprise tier can submit issues through the AWS Support Center console. AWS will not share any Customer information or specific details without your permission. Yes, AWS Support can work directly with Microsoft support engineers to escalate a support case if necessary to resolve issues encountered by AWS Support customers at the Business or Enterprise tier. If necessary, AWS Support can escalate issues directly to Microsoft and work with dedicated Microsoft support engineers to help ensure issues are addressed and resolved.Ĭan AWS open a support case with Microsoft on issues I might encounter? As a result of this expanded support agreement, AWS can engage directly with Microsoft to create the best possible support experience. What is the expanded support agreement between Amazon and Microsoft, and how does it benefit me?įor customers that have purchased AWS Support at the Business or Enterprise tier, AWS Support is able to work directly with Microsoft support engineers to resolve issues related to customers running Microsoft Windows Server, SQL Server, or Windows desktop (via Amazon Workspaces) on AWS. AWS is an authorized Microsoft License Mobility Partner and has an active Premier Support agreement with Microsoft. To find more information on end of support (EOS) for Microsoft products go here.ĪWS is a member of the Microsoft Partner Network, licensed to sell Microsoft software under the Service Provider License Agreement (SPLA), and a Microsoft Gold Certified Hosting Partner. Now AWS has further enhanced our support capabilities with a new additional direct engagement between AWS Support and Microsoft Support, to help ensure high quality support and issue resolution for our customers. Our support engineers have deep experience with Microsoft technologies on AWS including Amazon EC2, Amazon ECS, Amazon RDS, Amazon Workspaces and others. AWS Support has been successfully supporting our customers who run Microsoft Windows-based EC2 instances in the AWS cloud since 2008 when we first launched Windows Server on EC2.
In addition, AWS has released Microsoft-specific technologies that allow users to manage and optimize Windows applications in AWS – such as AWS tools for Windows PowerShell and EC2Rescue for EC2 Windows. Microsoft and AWS have mutual customers running Windows workloads on AWS today, including Dole Foods, Hess Corporation, and Lionsgate.
Over the years, AWS and Microsoft have collaborated to make Windows and its associated workloads available in the AWS cloud. AWS is also an authorized license mobility partner. AWS is a Gold Certified member of the Microsoft Partner Network and licensed to sell Microsoft software under the Services Provider License Agreement (SPLA). What is the relationship between Microsoft and Amazon Web Services?Īmazon Web Services and Microsoft have worked together for several years, starting with AWS launching Windows Server based instances in 2008.
0 kommentar(er)
